Bonus Terms and Conditions

These conditions apply to bonuses, promotions, free spins, bonus funds, cashback offers and other incentives made available through your account with us. An individual offer may include additional conditions. Those conditions will be shown when the offer is presented, during activation or in the relevant promotion area.

You should read the terms for an offer before accepting it. If an individual offer contains a rule that differs from these general conditions, the individual offer terms will apply to that point only. All other parts of these conditions remain in force.

By opting in to a promotion, claiming a bonus or using bonus funds, you confirm that you accept the applicable conditions. If you do not agree with them, do not claim or use the offer.

• A promotion is available only while it is displayed or otherwise made available by us.
• We may decide which accounts are eligible for a particular offer, subject to applicable requirements.
• An offer may be limited to one per person, household, address, payment method, device or account, as stated in the offer terms.
• Offers cannot normally be transferred, exchanged for cash or combined with another promotion unless the applicable terms say otherwise.
• The currency and balance shown in your account apply to any bonus or related reward.

You must have an eligible account and meet any requirements stated for the promotion. We may require your account to be verified before a bonus is added, used or withdrawn. You must provide accurate information and keep your account details up to date.

Where an offer requires a deposit, only a deposit made using an accepted payment method and meeting the stated amount will qualify. A deposit may not qualify if it is cancelled, reversed, charged back or otherwise does not remain in your account as required by the promotion.

Some offers are activated automatically. Others require you to opt in, enter a code or claim the offer in your account. If you do not complete the required activation step, the offer may not be added. It is your responsibility to check that the bonus has been credited before using it.

One account and one promotion entitlement

Only one account may be held by each player. Creating or using additional accounts to obtain a bonus, taking part through another person's account, or arranging for another person to claim an offer on your behalf is not permitted. We may remove promotional benefits where we identify duplicate accounts or conduct intended to obtain more than the permitted entitlement.

A promotion may be unavailable to accounts subject to restrictions, account closure, self-exclusion, a time-out or other safer gambling measure. Promotional communications do not override any account restriction or safer gambling decision.

Bonus funds are separate from your cash balance until the conditions for converting them have been met. The applicable offer will state whether bonus funds must be wagered, the amount of wagering required and the time allowed to complete it. The amount that must be wagered is calculated in accordance with the terms shown for that offer.

Only eligible bets and games count towards a wagering requirement. Different games may contribute at different rates, and some games or bet types may not count at all. The contribution rules shown with the offer take priority over any general description of a game.

• Bets placed after a bonus has expired do not count towards its wagering requirement.
• Cancelled, void, refunded or reversed bets do not count.
• A bet may count only once, even where it relates to more than one offer.
• Using a feature that removes or changes the normal outcome of a game may be excluded where the offer terms say so.
• The balance and progress displayed in your account may take time to update after eligible play.

If an offer includes free spins or another game-specific reward, the reward must be used in the game or games stated in the offer. Any winnings may be subject to separate wagering, expiry or maximum cash-out conditions. These details will be shown when the reward is issued.

Bet limits and responsible use

A promotion may set a maximum stake that counts towards its wagering requirement. If you place a stake above that limit, the stake may not contribute and we may remove the related bonus or winnings where the offer terms allow this. You should always check the applicable maximum stake before playing.

Every offer has an expiry period unless the offer terms state otherwise. Once a bonus or reward expires, any unused bonus funds and associated promotional winnings may be removed. If you have not completed the required wagering by the expiry time, the promotion may be treated as incomplete.

A withdrawal request may affect an active promotion. Depending on the offer terms, requesting a withdrawal may cancel the bonus, remove bonus funds or end your entitlement to associated winnings. The cash balance available for withdrawal may therefore differ from the total balance displayed while a promotion is active.

Before processing a withdrawal, we may need to complete account, payment method and identity verification. A bonus does not remove these requirements. We may also return funds to the payment method used for the deposit, in line with our payment procedures and applicable requirements.

Offer availability and corrections

We may correct an obvious error, withdraw an offer, amend an offer that has not yet been claimed or stop a promotion where this is necessary for security, technical, legal or operational reasons. We will not use a correction to remove a benefit that you have properly earned under the terms that applied at the time, except where the benefit resulted from fraud, misuse, a technical error or a breach of these conditions.

If a technical problem affects a promotion, we may suspend the offer and adjust affected bonus balances or qualifying play to reflect the correct position. We will take reasonable steps to deal with the issue fairly and may ask you not to continue using an affected promotion while we investigate it.

You must not use a promotion for an improper purpose or attempt to obtain a benefit through dishonest, abusive or manipulative conduct. This includes exploiting a software or pricing error, using multiple accounts, providing false information, using another person's payment method without permission, or coordinating play to bypass an offer limit.

We may carry out account and payment checks before, during or after a promotion. Where we identify a breach of these conditions or a requirement to protect the account, we may cancel an offer, remove bonus funds or promotional winnings, restrict promotional eligibility, suspend the account or take other action permitted under the general terms.

We hold a gaming licence and may need to verify your identity, age, payment information and source of funds. You must respond to reasonable requests for documents or information. If requested information is not provided, a promotion or withdrawal may remain unavailable until the necessary checks are complete.

Safer gambling and promotional messages

Bonuses are optional and should not be treated as a reason to gamble. You can set deposit limits in your account and may use a time-out or self-exclusion. Promotional activity may be restricted when a safer gambling measure applies. You must be aged 18 or over to use our gambling services.

If gambling is causing concern, support is available from organisations including GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact us through live chat or by e-mail at support@casino-allwins.co.uk if you need help with a promotion or want to discuss account controls.

Questions and complaints

If you believe a bonus has not been credited correctly or you need clarification about an offer, contact our support team using live chat or support@casino-allwins.co.uk. Please include the name of the promotion, the date it was claimed and any relevant account information, without sending payment details in an unsecured message.

We will look into the matter using the offer terms, account records and relevant transaction information. These Bonus Terms and Conditions should be read with the general terms for your account, which continue to apply to all play, payments and withdrawals.