Cookies Policy

Cookies are small text files placed on your computer, mobile phone, tablet or another device when you visit a website. They allow the website to recognise your device and remember certain information. Some cookies remain on your device only while you use the site. These are called session cookies. Other cookies remain for a set period or until you delete them. These are called persistent cookies.

We use cookies and similar technologies to make our website work, to remember choices you make, to understand how visitors use the site and, where permitted, to support relevant communications. Cookies can help us provide a consistent experience when you move between pages or return to the site.

Cookies do not normally contain information that directly identifies you by name. They may be connected with information held in your account or browser, such as your device, session, language choice or activity on our website. We handle information obtained through cookies in line with our wider privacy obligations.

Some cookies are necessary for the website to operate. Other cookies are optional. When a cookie notice is shown, you can use it to manage optional categories. Your choices may be saved in a cookie so that we do not ask you the same question every time you visit.

The cookies used on our website are grouped by their purpose. A cookie may support more than one activity, but the categories below explain the main reasons for using each type.

Strictly necessary cookies

These cookies are essential for the website and its core services. They are generally placed when you request a service, sign in, move through the site or submit information. Because they are needed to provide a service you have asked for, they cannot normally be disabled through the cookie notice.

• Keeping you signed in while you move between account pages, where the service requires this.
• Protecting account sessions and helping us identify unusual or potentially unsafe activity.
• Remembering information needed for a cashier, account form or other requested service to operate.
• Saving your cookie choices so that the site can apply the preferences you selected.

Performance and analytics cookies

These cookies help us understand how visitors use the website. They may collect information such as which pages are visited, how visitors move through the site, how long a page takes to load and whether an error occurs. We use this information in an aggregated or otherwise limited way to maintain and improve the performance of the website.

• Showing us which pages receive visits and whether parts of the site are difficult to use.
• Helping us identify slow pages, technical errors or interruptions affecting visitors.
• Measuring whether changes to page layout or navigation make the site clearer and easier to use.

Functionality cookies

Functionality cookies allow the website to remember choices and settings you make. They are intended to make later visits more convenient and to provide features that depend on your preferences. If you refuse these cookies, some settings may not be retained and you may need to select them again.

• Remembering your preferred language, region or display setting.
• Retaining a choice about how information is shown during your visit.
• Supporting a feature that remembers where you were on the site or the options you selected.

Marketing cookies

Marketing cookies may be used to understand your interests and activity across our website or, where permitted, to help make communications more relevant. They can also help us measure the effectiveness of a campaign or limit how often a particular message is shown. These cookies are optional and are used only where the necessary permissions or other lawful basis applies.

• Recording whether a campaign message has been shown or acted on.
• Helping us understand which pages or content are associated with a marketing activity.
• Reducing repeated messages and helping communications reflect your choices where applicable.

The exact cookies and retention periods used on the website may change as our services and technical arrangements change. The cookie notice on the site provides the available categories and current choices. We do not use optional cookies to avoid account, age or safer gambling controls.

When you first visit the website, our cookie notice may allow you to accept all available categories, reject optional categories or choose categories individually. You can use the controls in that notice to make your selection. Your choice is normally stored on your device so that it can be applied during future visits.

If the cookie notice provides a way to open or change your settings later, use that option to update your choices. If you delete the cookies used to store your preferences, or use a different browser or device, the notice may appear again. You will then be able to make a new selection.

You can also control cookies through the settings in your browser. Most browsers let you see cookies, remove individual cookies, delete all stored cookies, block cookies from particular websites or block cookies more generally. Browser settings differ, so the steps will depend on the browser and device you use.

1. Open your browser's privacy, security or site settings.
2. Look for the section covering cookies, website data or similar storage.
3. Choose whether to allow, block or delete cookies, and apply the setting.
4. Close and reopen the browser if necessary, then return to the site to confirm how it behaves.

Browser controls apply to the browser or device where you set them. They may not affect another browser, phone, tablet or computer. You may also need to manage cookies again if you clear your browser data. Blocking a cookie does not necessarily delete information already stored, so you may need to use the browser's deletion controls as well.

You can block or delete cookies through your browser, and you can refuse optional categories through our cookie notice. However, the website may not work fully if cookies are blocked. Some pages, account functions or security features may not load correctly, and information you have entered or selected may not be remembered.

• You may be asked to make the same choices each time you visit.
• You may be signed out when you move between pages or close your browser.
• Account, cashier or form functions may not work as intended.
• Language, display and other preferences may not be retained.
• Some technical problems may be harder for us to identify because performance information is unavailable.

Blocking optional cookies should not prevent you from accessing the core website in every case, but the result can depend on the browser, device and settings you use. Blocking strictly necessary cookies may prevent access to account features or stop the site from operating properly.

If a page does not work after you change your settings, you can try allowing strictly necessary cookies, clearing outdated site data and opening the site again. You can also contact us so that we can help identify whether cookie settings are affecting the problem.

If you have a question about this Cookies Policy, the cookie notice or the way cookies are used on our website, please contact us at support@casino-allwins.co.uk. You can also contact us through the live chat on the site.

When you contact us, please explain the issue clearly and tell us which browser and device you are using where relevant. Do not include your password or any unnecessary payment information in your message. We may ask for information needed to confirm your account before discussing account-specific matters.

We may update this Cookies Policy when our website, technology or legal obligations change. The current version will be made available on the site, and the date or other update information shown with the policy will indicate when it was last changed. We encourage you to look at this page from time to time so that you understand how cookies are used.