Privacy Policy

We collect information that is needed to create and operate your account, provide gambling services, protect our customers and meet our legal obligations. Some information is provided by you directly. Other information is created when you use our website, cashier or account services.

Account and contact details

When you register or update your account, we may collect your name, date of birth, residential address, nationality, email address, username and other contact details. We may also collect information about your account preferences, safer gambling settings, communications choices and any information you provide when contacting our support team or using live chat.

Identity and age information

We may ask for identity documents or other information to confirm your age, identity and address. This can include information shown on official documents, details needed for account verification and information supplied during customer checks. We only ask for information that is appropriate for the purpose and circumstances of the check.

Payments and transactions

We collect information about deposits, withdrawals, bets, wins, bonuses, payment attempts and other account transactions. Payment providers may handle payment card or account details on our behalf. We may receive confirmation, status and limited payment information needed to process transactions, protect your account and meet financial crime obligations.

Device and usage data

When you visit or use our services, we may collect technical and usage information such as your IP address, device type, operating system, browser, language settings, time zone, pages viewed, actions taken, session information and the dates and times of access. We use this information to operate, secure and improve our website and services.

We may also receive information from service providers that help us with identity checks, fraud prevention, payment processing, website security and technical support. We do not ask you to provide personal data belonging to another person unless you are authorised to do so.

We use personal data only for clear and lawful purposes connected with providing our services, protecting customers and complying with our responsibilities. The main purposes are set out below.

• To create, maintain and administer your account, including helping you access our website and services.
• To process deposits, withdrawals and other transactions, and to keep accurate account records.
• To verify your age, identity and account information before or during the use of our services.
• To meet safer gambling responsibilities, understand account activity where necessary and apply limits, time-outs or self-exclusion requests.
• To detect, prevent and investigate fraud, account misuse, payment abuse, money laundering, terrorist financing and other unlawful activity.
• To protect our website, systems, customers and business from security threats and unauthorised access.
• To communicate with you about your account, transactions, service messages, security matters and changes to our policies.
• To send marketing messages, offers or promotional information only where you have opted in or where we are otherwise permitted to do so. You can change your marketing choices at any time.
• To handle complaints, questions and requests made through support@casino-allwins.co.uk or the live chat on the site.
• To meet legal, regulatory, accounting and reporting duties, and to respond to lawful requests from competent authorities.

We may combine information from your account, transactions, device use and verification activity when this is necessary to carry out these purposes. We do not use your personal data for purposes that are incompatible with the reasons explained in this Privacy Policy unless the law allows or requires us to do so.

Safer gambling and account protection

We may use account and transaction information to identify activity that needs further checks or support. This can include applying deposit limits, time-outs or self-exclusion. If you need help with gambling, organisations including GambleAware, GamCare, GamStop and the National Gambling Helpline can provide independent support.

UK GDPR requires us to have a lawful reason, known as a legal basis, before we use personal data. The basis depends on what we are doing and why we need the information.

Some information may be particularly sensitive or may require additional safeguards. Where this applies, we use it only when there is an appropriate lawful condition and suitable protection. We do not make decisions about your account solely by automated means where the law gives you a right to human involvement.

If you withdraw consent, this will not affect processing that took place before withdrawal or processing that relies on another legal basis. It may mean that we cannot provide an optional feature or send a particular type of communication.

We share personal data only when there is a lawful reason and only the information needed for the relevant purpose. We require organisations that process data for us to protect it and to use it only in line with our instructions and applicable law.

• Payment providers and financial service providers, so that deposits, withdrawals and payment security checks can be completed.
• Identity-verification providers, so that we can confirm age, identity, address and other account details.
• Fraud-prevention and financial crime partners, so that suspicious activity, account misuse and money laundering risks can be identified and addressed.
• Technology, hosting, security, customer support and communications providers that help us operate our website and services.
• Professional advisers, insurers or other service providers where disclosure is necessary to protect our legal rights, systems or business.
• Regulators, law enforcement bodies, courts or other authorities where disclosure is required or permitted by law.

Some providers may process information from locations outside the United Kingdom. Where personal data is transferred internationally, we use the safeguards required by applicable data protection law. These safeguards may include an adequacy decision or approved contractual protections.

We do not sell your personal data. We also do not share it with third parties for their own direct marketing unless you have clearly agreed to that use or the law otherwise permits it.

How long we keep your information

We keep personal data for as long as your account is open and for the period required afterwards by law, regulation, accounting rules, financial crime requirements or the need to establish, exercise or defend legal claims. The length of time depends on the type of information and the reason it was collected.

When information is no longer needed, we securely delete it or make it anonymous. Some information may remain in secure back-up systems for a limited period before it is deleted in the normal back-up cycle. Information retained for legal or security reasons may be subject to restricted access.

Your data protection rights

Subject to legal conditions and exceptions, you may have the following rights:

• Access the personal data we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase personal data where there is no good reason for us to keep using it.
• Ask us to restrict how we use your data in certain circumstances.
• Object to processing based on legitimate interests, including certain forms of direct marketing.
• Ask for a copy of information you provided to us in a structured, commonly used and machine-readable format where data portability applies.
• Withdraw consent where we rely on consent for the relevant processing.

These rights are not absolute. We may need to keep or use information to meet legal duties, prevent fraud, protect other people, maintain accurate records or establish and defend legal claims. If we cannot fulfil a request, we will explain the reason where the law allows.

How to make a request or raise a concern

To use your rights or ask a question about this Privacy Policy, write to support@casino-allwins.co.uk. You may also contact us through the live chat on the site. For privacy-specific requests, you can write to privacy@casino-allwins.co.uk. We may ask for information to confirm your identity before completing a request, and we will respond within the period required by applicable law.

If you are not satisfied with how we have handled your personal data, you can complain to the Information Commissioner's Office. You should normally contact us first so that we have an opportunity to address your concern, but this does not remove your right to contact the Information Commissioner's Office.

Cookies

We use cookies and similar technologies to operate our website, remember certain settings, understand usage and support security and service functions. Some cookies are necessary, while others may be optional depending on your choices. More information about the cookies we use and how to manage them is set out in our Cookie Policy.