Responsible Gaming

We want gambling with us to be a form of entertainment that you enjoy within safe and affordable boundaries. Gambling involves risk, and there is no guaranteed way to win. You should only gamble with money you can afford to lose and should never use gambling to pay bills, cover essential costs or solve financial problems.

You must be 18 or over to use our services. We take age verification seriously and may ask for information or documents to confirm your age and identity. We hold a gaming licence and verify accounts in line with our obligations.

Set a personal budget before you play

• Decide how much money you can afford to spend before you deposit or play.
• Treat that amount as the maximum you will spend, rather than as money that you need to win back.
• Set a time limit for each gambling session and take regular breaks.
• Keep gambling separate from essential household spending, credit commitments and savings.
• Do not chase losses by increasing your stakes or depositing more after losing.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a personal problem.

Your gambling activity should fit comfortably within your wider finances. If it no longer feels affordable or enjoyable, stop playing and use one of the controls in your account. You can also contact our support team through live chat on the site or by emailing support@casino-allwins.co.uk.

Your account includes tools that can help you manage how much you deposit, how much you lose and how long you spend gambling. These tools work best when you choose limits before you need them. You can find the available settings in your account or cashier area.

Deposit limits

A deposit limit sets the maximum amount you can deposit during the period you select. Depending on the options shown in your account, this may be set for a daily, weekly or monthly period. A limit applies to deposits, not necessarily to the amount you may win or lose from funds already in your account.

To switch on a deposit limit, sign in, open your responsible gambling or account settings and choose the limit and period that suit your budget. Save the setting and check that it is displayed as active. A reduction normally takes effect promptly. A request to increase a limit may be subject to a cooling-off period before it can apply.

Loss and session limits

Where available in your account, a loss limit helps restrict the amount you can lose during the selected period. A session limit helps you control the time you spend playing. The exact way each limit is calculated and the periods available are shown when you set the control.

To activate either setting, go to the responsible gambling tools in your account, select the control, choose the value and period, then confirm it. Set a lower limit if you are uncertain. If you reach a limit, stop playing and wait until the relevant period has ended rather than attempting to work around the control.

Time-outs

A time-out is a short break from gambling. It prevents you from playing for the period you select and can be useful if you feel distracted, frustrated or tempted to continue longer than planned. Choose the time-out option in your account, select the available period and confirm your request. You will not be able to cancel it early through normal account use.

Self-exclusion

Self-exclusion is a longer-term decision to stop gambling with us. If you decide to self-exclude, use the self-exclusion option in your account or contact support@casino-allwins.co.uk or live chat on the site. Tell us that you want to self-exclude and, where requested, select the period shown in the available options.

During self-exclusion, we will take steps to prevent you from using your account for gambling. You must not try to open another account or use another person's account. If you hold any other account with us, tell our support team so that we can consider the information. Self-exclusion is intended to support a complete break, so remove gambling applications and avoid gambling elsewhere during the period.

Reality checks

Reality checks provide reminders about the time you have spent playing and may also show information about your activity. When the reminder appears, pause and decide whether you still want to continue. You can switch reality checks on and choose from the settings shown in your account. A reminder is a prompt, not a replacement for a budget or a time limit.

Problem gambling can affect anyone. It is not defined by how much you win or lose, and you do not need to wait until there is a serious financial impact before asking for help. Consider whether any of these statements apply to you:

• You gamble for longer or spend more than you intended.
• You try to win back money you have lost.
• You increase your stakes because smaller bets no longer feel sufficient.
• You hide, minimise or give misleading information about your gambling.
• You borrow money, sell possessions or use credit to gamble.
• You miss work, study, sleep, meals or time with family because of gambling.
• You feel restless, irritable or anxious when you try to stop.
• You think about gambling frequently or plan your day around it.
• You use gambling to cope with stress, low mood, loneliness or other difficulties.
• You have tried to cut down or stop but have not been able to do so.
• Gambling is causing arguments, financial pressure or problems in your relationships.
• You continue gambling even though it is affecting your wellbeing or responsibilities.

If one or more of these signs feels familiar, stop gambling and seek support. Do not wait until you have lost more money. You can use a time-out or self-exclusion and contact our support team if you need help applying an account restriction.

You do not have to manage gambling concerns alone. The organisations below provide confidential information, advice or practical support for people affected by gambling, as well as for family members and friends.

• GambleAware provides information about gambling harms and guidance on steps you can take to regain control.
• GamCare offers confidential advice and support for people affected by gambling, including help for concerned relatives and friends.
• GamStop is a free service that can help you exclude yourself from participating online gambling operators in Great Britain for a chosen period.
• The National Gambling Helpline provides confidential information, advice and support for people worried about their gambling or someone else's gambling.

These organisations are independent from us. You can contact them even if you have not used an account control or have not decided whether to stop completely. If gambling is causing immediate danger or you feel unable to keep yourself safe, contact emergency services or a qualified health professional without delay.

Our team can explain the responsible gambling options available in your account, but we cannot provide medical, financial or counselling advice. Contact us through live chat on the site or at support@casino-allwins.co.uk if you need assistance with a limit, time-out or self-exclusion.

Our services are for people aged 18 and over only. We use age verification checks and may carry out further identity checks before allowing an account to be used or before processing certain transactions. Do not allow anyone else to use your account, and keep your username, password and verification information private.

Keep access to your account secure

• Use a strong password that is not used for another service.
• Do not save your password on a shared device.
• Log out after using your account, especially on a family or public device.
• Keep your phone, computer and other devices protected with a password or biometric lock.
• Do not leave an account, payment method or open gambling session accessible to children.
• Tell us promptly if you believe someone under 18 has used your account.

Use parental controls

Parents and carers can use parental control software, device restrictions and home network filters to limit access to gambling content. These tools may allow you to block gambling websites and applications, restrict adult content or control when a device can go online. Set a separate password for the controls so that a child cannot change the settings.

No technical control is perfect, so combine device restrictions with supervision and clear conversations about online safety. If you suspect that a person under 18 has accessed our services, contact support@casino-allwins.co.uk. We will ask for information needed to investigate and may restrict the account while we establish what happened.