Terms & Conditions

These Terms & Conditions form a legally binding agreement between you and us when you use our website, create an account, deposit funds, claim an offer or play a game. By selecting that you accept the terms, or by continuing to use the site after they are made available, you confirm that you have read and understood them.

Other rules may apply to particular services. These can include the game rules, bonus terms, privacy information, safer gambling information and any instructions shown in the cashier or account area. Those rules form part of these Terms & Conditions where they apply to your use of the relevant service. If a specific promotion or game rule conflicts with these terms, the specific rule will apply only to that promotion or game.

We may update these terms to reflect changes to our services, legal requirements, regulatory requirements, security measures or payment arrangements. We will make the current version available on the site and may notify you of material changes through your account or another appropriate method. You should check the terms before using the site after an update. If you do not agree with a change, you must stop using the site and may ask us to close your account.

You must be at least 18 years old to open or use an account. You must be a resident of the United Kingdom and must use our services only where doing so is lawful. We hold a gaming licence and must verify accounts and apply controls designed to prevent underage gambling, fraud, money laundering and other prohibited activity.

You may have only one account with us. You must not open an account for another person, allow another person to use your account or create additional accounts to obtain an offer, avoid a limit or get around a restriction. If we identify duplicate accounts, we may close them, cancel related transactions and handle any balance in accordance with these terms and applicable requirements.

When you register, you must provide complete, accurate and current information. This includes your name, date of birth, address, contact details and any other information we request. You must tell us promptly if your details change. We may use the information held on your account to contact you about account administration, payments, security and compliance.

Your login details are personal to you. You must keep your username, password, access codes and devices secure, and you must not share them with anyone. Tell us immediately through support@casino-allwins.co.uk or the live chat if you think someone has accessed your account, if your credentials have been lost or if you notice activity that you do not recognise. You remain responsible for activity carried out through your account unless you have told us promptly and we have had a reasonable opportunity to act.

• You must not use our services for unlawful purposes or in a way that interferes with the site, its security or another person's use of it.
• You must not use software, devices or methods intended to automate play, manipulate outcomes or gain an unfair advantage.
• You must not deposit or play with funds that belong to someone else.
• You must use the account and payment methods in your own name, unless we have agreed otherwise in writing.

We may carry out checks when you open an account and at any later stage. These checks help us confirm your identity, age, address and eligibility, and help us meet our legal, licensing and security obligations. We may use information from trusted verification services and may ask you to provide documents.

We will normally require identity, age and address checks before processing your first withdrawal. We may also request further information before allowing deposits, play or withdrawals. Documents must be clear, valid and belong to you. Examples may include proof of identity, proof of address and evidence relating to a payment method. We will tell you what is needed through your account or by email.

Where required, we may ask about the source of your funds or the source of your wealth. You must provide accurate information and reasonable supporting evidence within the time requested. Until checks are completed, we may place a hold on withdrawals, restrict account activity or suspend the account. A failed, incomplete or unsatisfactory check may result in account closure and other action permitted by these terms.

We handle information used for verification in accordance with our privacy information and applicable requirements. We take reasonable steps to protect documents and limit access to people and service providers who need the information for account, security, legal or compliance purposes.

Deposits and payment methods

You may deposit using the payment methods shown in your cashier. The payment method must be in your name and authorised for your use. We may refuse, reverse or return a deposit if it cannot be verified, appears to be made by another person, presents a security concern or does not meet our requirements. We do not accept responsibility for delays caused by a bank, card provider or other payment service.

The limits available to you are shown in the cashier or your account. You must not attempt to deposit more than the applicable limit. We may apply transaction, game, account or payment limits and may change them where allowed. A deposit is normally available for play after it has been credited, but we may place it on hold while checks are completed.

Withdrawals and balances

You may request a withdrawal through the available account options. We will normally return funds to the same payment method used for the related deposit where possible. If that is not possible, we may use another method in your name or ask for further information before making payment. We do not send withdrawals to a third party.

A withdrawal may remain pending while we complete identity, payment, security, safer gambling or source-of-funds checks. The processing time and any applicable minimum or maximum amounts are shown in your account or cashier. We may cancel a withdrawal request if you ask us to do so before it has been processed, subject to any restrictions shown in your account.

We may correct an obvious error, including a balance or game settlement error. If money is credited to your account by mistake, you must tell us and must not use it. We may recover an incorrect payment or offset it against funds otherwise payable to you. You are responsible for any charges applied by your bank or payment provider.

Bonuses and promotional offers

Each bonus, promotion or offer has its own terms. These terms will state the qualifying activity, eligibility requirements, bonus amount, wagering requirement, permitted games, maximum bet, expiry date and any withdrawal conditions. You should read the specific offer terms before accepting it. A bonus may not be available to every account.

Wagering must be completed in the way and within the time stated in the applicable offer terms. If you make a withdrawal before meeting the conditions, the bonus and any related winnings may be removed where the offer terms allow this. We may limit, refuse or withdraw an offer if an account does not meet its requirements.

You must not abuse a promotion. This includes opening or controlling multiple accounts, using another person's payment method, coordinating play, exploiting an error, using automated play or taking action intended mainly to obtain bonus value rather than play normally. Where we reasonably believe that an offer has been abused, we may cancel the offer, void related winnings, restrict future promotions or take action under these terms.

We want you to stay in control of your gambling. Tools available through your account may include deposit limits, other limits, time-outs and self-exclusion. You can ask us through support@casino-allwins.co.uk or the live chat about the options available to you. A limit or break may take effect immediately or after the period shown when you set it.

If you self-exclude, you must not attempt to open another account or use another person's account. We will take reasonable steps to prevent access during the self-exclusion period, but you must also avoid trying to bypass the restriction. If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

You may ask us to close your account at any time by contacting support@casino-allwins.co.uk or the live chat. We may ask you to confirm the request and may complete any necessary checks before paying an eligible balance. Closing an account does not remove obligations that arose before closure, including obligations relating to payments, verification or promotion terms.

We may suspend, restrict or close an account if you breach these terms, provide inaccurate information, fail a check, use an unauthorised payment method, act dishonestly, misuse a promotion, create a security risk or become subject to a legal or compliance concern. We may also close an account that has been inactive for a period permitted by our procedures. We will explain the action where we can do so without compromising security, preventing fraud or breaching a legal obligation.

How to make a complaint

If you have a complaint about your account, a payment, a game, a promotion or our service, contact support@casino-allwins.co.uk or use the live chat. Please provide enough information for us to identify your account and understand the issue. We will acknowledge and look into your complaint within a reasonable time and may ask for further details.

We aim to resolve complaints fairly and clearly. If we cannot agree a resolution, independent dispute resolution may be available in general terms after our internal process has been completed. We will provide information about the next available step where it applies. You should keep your complaint correspondence and any documents relevant to the issue.

Our responsibility

We take reasonable care to keep the site available and secure, but we do not promise that it will always be uninterrupted, error-free or available on every device. We may suspend access for maintenance, security, technical issues or reasons outside our reasonable control. We are not responsible for loss caused by your failure to keep your account secure, your use of an unsupported device or a problem caused by your bank, internet provider or payment service.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to that, we are responsible only for losses that are a reasonably foreseeable result of our breach of these terms or failure to take reasonable care. We are not responsible for indirect loss, loss of opportunity or loss that could not reasonably have been expected when you agreed to these terms.

Governing law

These Terms & Conditions and any dispute connected with them are governed by the laws of England and Wales. We will try to resolve any dispute with you fairly through our complaints process before further action is taken.